Terms and conditions
Terms
and conditions
1. Where
these terms and conditions use terms such as "we", "us" and
"our" they refer to our company.
2. These
general terms and conditions apply to all offers from company and are accessible to everyone and can be found on
company
3. We
offer this website, including all the information, tools and services available
on it, on the condition that you accept these terms and conditions and the
associated privacy policy available on our website.
4. By
placing an order you indicate that you agree with the delivery and payment
conditions.
5. The company
respects your privacy. We use your information for processing your order and
will not give or sell it to another party, except the forwarder company might send you a newletter via e-mail. Every
e-mail will contain a unsubscribe link.
6. The company
guarantees that the delivered product complies with the agreement and meets the
specifications stated in the offer.
GENERAL CONDITIONS
7. We
reserve the right to refuse service to anyone, for any reason, at any time.
8. Any
content that you enter onto this website may be transferred unencrypted and
involve transmissions over various networks and may involve changes in order to
conform and adapt to the technical requirements of connecting networks or
devices.
9. You may
not reproduce, duplicate, copy, sell, resell or otherwise exploit for
commercial gain, or otherwise, any portion of any of the content on the website
or any other part of the service that we offer on this website.
ONLINE STORE TERMS
10. We
will take all reasonable care to ensure that the details displayed for a
particular item offered for sale are correct at the time when the information
was entered onto the system.
11. Whilst
care is taken to ensure that we display as accurately as possible appearances,
colours, textures or finishes, what you will see on your computer monitor or
equipment may differ and so we cannot guarantee that images are an accurate
representation of the actual goods that you are purchasing. All batteries
chargers and accessories are however genuine. We source stock directly from the
manufacturer, or first line distributor. Authenticity is guaranteed.
12. We may
not be able to accept your order due to one or more of the following reasons,
or for a reason not listed below:
A) The
item you have ordered is out of stock
B) We
cannot authorize your payment or have
reasonable grounds to suspect your payment may be fraudulent
C) There
has been a pricing or product description error
D) There
is a system or procurement failure
E) You
have failed our customer validation checks
13. When
you place an order you will receive an email confirming the details of your
order.
14. If an
offer has a limited validity or has other specifications, this will be
emphatically mentioned.
MODIFICATIONS TO OUR SERVICE AND PRICING
15. All
prices on the website are presented in EURO’s and include 20% VAT.
16. Prices
for items are subject to change without notice.
17. We
reserve the right to, at any time, modify or discontinue any part of the
service that we offer, or any part of content thereof, without any notice to
you.
18. We
accept no liability to you or to any third-party for any modification, price
change, suspension or discontinuation of the service.
19. We
only accept payment that come directly from company or personal account of the
buyer. No payments coming from questionable sources or third parties will
be accepted.
20. The
VAT number much always match the billing address of the company. If the company insists on using a different
billing address, the VAT number will be considered invalid.
21. Unless
otherwise agreed, the payment should take place within 7 days after the
consumer has received the confirmation of the agreement.
22.
The consumer has the duty to notify us about inaccuracies in the payment
details.
DELIVERY
23.
Delivery takes place while stocks last.
24. During
checkout, you may be presented with one or more options for delivery. Please
note that your items may be delayed in being received due to circumstances
beyond our control (such as a courier delay, or at busy times).
25. We
shall observe in utmost care the reception and execution of orders of products.
26. The
address that has been made known by the consumer to us is considered to be the
delivery place.
27. We
shall execute the accepted orders expeditiously but not later than within 30
days unless a longer period has been agreed. If the delivery is delayed or if a
delivery cannot or partially be executed, the consumer is notified about this
no later than 30 days after he placed the order. In that case the consumer has
the right to terminate the agreement without any further cost and he is
entitled to compensation.
28. If the
delivery of an ordered product appears to be impossible, we shall strive to
make available a replacement product. At least before the delivery it will be
mentioned in a clear and understandable manner that a replacement product will
be delivered. The right of withdrawal cannot be ruled out with regard to
replacement products. The costs of a possible return shipment come at our
expense.
29.
The risk of damage and/or loss of products rest with The company until the
moment of delivery at the consumer, unless otherwise expressly agreed. If you
receive a damaged product, you should report this by email within three days.
You can send this email to: info at nkon.nl
ORDER CANCELLATION
30. If you
wish to cancel an order you have placed you must contact us immediately to ascertain
whether the items have been dispatched or not. Where they have been dispatched,
you will need to return the item to us and you will be responsible for paying
the cost of returning the items.
31. Where
items have not been dispatched prior to a cancellation request, our refund
policy will apply.
RIGHT OF WITHDRAWAL
32. After
the purchase has been made, you have the possibility to change your mind and
return the items without giving any reason within the period of 14 days.
This period starts after you have received the items. Before proceeding
with the return, the customer is obliged to notify The company in writing within the period of 14 days after
delivery. Return of the goods must be made in the original packaging (including
accessories and accompanying documentation) and in new condition.
33.
If you execute the right of withdrawal, you will have to pay no more than the
costs of returning the product. If you have made a payment, then we shall
pay back this amount as soon as possible .
34. Custom
made products, such as batteries with tags and battery packs, are excluded from
the right of withdrawal.
35. The
right of withdrawal will not be executed when;
A) the
customer has repaired and/or processed the delivered goods himself or has had
them repaired and/or processed by third parties (Eg. battery pack).
B) the
delivered goods have been exposed to abnormal conditions or are otherwise
handled carelessly or contrary to the instructions of NKON B.V. and/or
instructions for use on the packaging have been treated.
WARRANTY
36. The company
guarantees the quality of products up to 24 months after delivery for
mechanical parts and 12 months for electrical.
37. The
customer is obliged to check the delivered goods immediately upon receipt. If
it appears that the delivered item is wrong, defective or incomplete, the
customer must immediately report these defects in writing to The company (before proceeding to return it to The company
1 months after delivery to The company to be reported in writing. The goods
must be returned in the original packaging (including accessories and
associated documentation) and in new condition. Putting into use after
discovery of a defect, damage arising after discovery of a defect, encumbrance
and/or resale after discovery of a defect, will invalidate this right to
complain and return partially or completely.
38. The
warranty will not be executed when;
A) the
customer has repaired and/or processed the delivered goods himself or has had them
repaired and/or processed by third parties (Eg. battery pack).
B) the
delivered goods have been exposed to abnormal conditions or are otherwise
handled carelessly or contrary to the instructions of The company and/or instructions for use on the
packaging have been treated.
COMPLAINTS
39.
Complaints about the execution of the agreement must be described fully and
clearly within reasonable time submitted to us after the consumer has observed
the defects.
40.
The complaints submitted to us will be answered within a period of 14 days from
the day of receipt. If a complaint has a foreseeable longer processing time, we
will answer within 14 days an acknowledgement and an indication when the
consumer will receive a more detailed answer.
41. If a
complaint cannot be resolved by mutual agreement then there is a dispute that
is subject to the dispute settlement. Dutch law exclusively applies
to agreements between entrepreneur and consumer whereupon these general
conditions/terms are related to.
LIABILITY AND INDEMNITY
42. We
shall not be liable for any direct, special, indirect or consequential or
incidental damages including loss of profit or loss of opportunity as a result
of the use of or the inability to use any items that have been ordered on this
website.
43. You
agree to indemnify us and our agents, officers, directors and employees,
immediately and on demand, against all claims, liability, damages, costs and
expenses, including legal fees, arising out of any breach of any of our terms
and conditions.
